betmet Privacy Policy

1 Introduction

betmet ("we", "us", "our") operates the online casino and sports betting platform accessible at betmet.club (the "Platform"). This Privacy Policy describes how betmet collects, processes, stores, shares, and protects the personal data of individuals who access or use the Platform, including registered players, prospective players who browse the Platform without registering, and individuals who contact betmet's customer support team.

betmet takes its data protection obligations seriously. We are committed to handling your personal information with integrity, transparency, and respect. This policy is written in plain English so that every betmet player — wherever they are in Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi — can clearly understand how their data is handled.

This Privacy Policy should be read alongside the betmet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall framework governing your use of the betmet platform.

2 Personal Data We Collect

betmet collects personal data across several categories, depending on the nature of your interaction with the Platform. The categories of data we may collect are set out in the table below:

betmet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information beyond what is strictly necessary for responsible gaming monitoring purposes (for example, recording a player's self-imposed deposit limits or self-exclusion status).

3 How We Collect Your Data

betmet collects personal data through the following methods:

• Direct Collection: Information you voluntarily provide when registering a betmet account, completing identity verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated Collection: Technical and usage data collected automatically as you navigate betmet.club, through cookies, web server logs, and session tracking technologies. This data is collected regardless of whether you are a registered player or a visitor who has not yet registered.
• Third-Party Sources: Identity verification data received from betmet's KYC partner services when you submit identification documents. Fraud-risk signals received from betmet's payment processors and anti-fraud service providers. Publicly available information used to verify the accuracy of data you have provided.
• Game Providers: Aggregated gameplay statistics provided by betmet's game supply partners — including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, Microgaming, and NetEnt — for the purpose of account management and responsible gaming monitoring.

4 How We Use Your Personal Data

betmet uses your personal data for the following specific purposes:

• Account Management: Creating, maintaining, and administering your betmet player account, including processing deposits and withdrawals in ৳ BDT, recording your transaction history, and enforcing betmet's one-account-per-player policy.
• Identity Verification (KYC): Verifying that you meet betmet's eligibility requirements, including the 18+ age requirement and the requirement that you are acting in your own personal capacity. betmet may use third-party KYC partners to assist with document verification.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the betmet Terms & Conditions. betmet's risk team uses automated and manual processes to analyse account behaviour and flag suspicious activity.
• Responsible Gaming: Monitoring gameplay patterns to identify markers of potential problem gambling behaviour, enforcing player-imposed deposit limits and self-exclusion orders, and proactively contacting players who exhibit high-risk usage patterns.
• Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and maintaining records of communications for quality assurance and training purposes.
• Platform Improvement: Analysing aggregate, anonymised usage data to improve the betmet platform, optimise the user experience, and develop new features and game categories.
• Marketing Communications: Sending promotional emails, SMS notifications, and in-platform messages about betmet bonuses, seasonal promotions (including BPL, IPL, Eid, and Pohela Boishakh offers), and platform updates — but only where you have provided your explicit consent to receive such communications. You may withdraw marketing consent at any time by contacting betmet support.
• Legal Compliance: Meeting betmet's obligations under applicable international online gaming regulations, anti-money-laundering requirements, and any lawful requests from competent authorities.

5 Legal Basis for Processing

betmet processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which betmet relies are:

• Contractual Necessity: Processing that is necessary to fulfil betmet's obligations under the contract formed when you register a betmet account and accept the betmet Terms & Conditions. This covers account management, payment processing, game delivery, and customer support.
• Legitimate Interests: Processing necessary for betmet's legitimate business interests, where those interests are not overridden by your rights and freedoms. This includes fraud prevention, platform security, abuse detection, and aggregate analytics for platform improvement.
• Legal Obligation: Processing necessary to comply with betmet's legal and regulatory obligations, including anti-money-laundering checks, identity verification requirements, and responses to lawful authority requests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

6 Data Sharing & Third Parties

betmet does not sell your personal data to any third party. betmet may share your personal data with the following categories of third-party recipients, strictly on a need-to-know basis and solely to the extent necessary to deliver the betmet service:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — for the purpose of processing your deposit and withdrawal transactions in ৳ BDT. Each provider processes your payment data under their own privacy policies and security standards.
• KYC & Identity Verification Partners: Third-party identity verification service providers used to validate your age and identity documents as part of betmet's KYC process. These providers are contractually prohibited from using your data for any purpose beyond the verification service they provide to betmet.
• Game Providers: Evolution Gaming, Pragmatic Play, Spribe, Ezugi, Microgaming, NetEnt, and other licensed game studios whose titles are available on the betmet platform. Game providers may receive your account identifier and gameplay data to deliver games and calculate outcomes. They do not receive your full personal identity data.
• Fraud Prevention & Risk Services: Specialist third-party services that assist betmet in detecting and preventing fraudulent activity, money laundering, and abuse. These services receive pseudonymised risk signals rather than full personal profiles.
• Technology Infrastructure: Cloud hosting providers and IT infrastructure partners that store and process Platform data on betmet's behalf. These providers are engaged under strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal & Regulatory Authorities: betmet may be required to disclose personal data to competent legal or regulatory authorities in response to lawful requests, court orders, or to protect the rights, property, or safety of betmet, its players, or others.

7 Cookies & Tracking Technologies

betmet uses cookies and similar technologies on betmet.club to ensure the Platform functions correctly and to improve your experience. The cookies betmet uses fall into the following categories:

• Strictly Necessary Cookies: These cookies are essential for the betmet Platform to function. They maintain your login session, remember your account state across pages, and enable secure payment flows. You cannot opt out of strictly necessary cookies without affecting your ability to use the Platform.
• Functional Cookies: These cookies remember your preferences — such as your selected language, preferred game categories, and responsible gaming settings — so that betmet can deliver a personalised experience on your next visit.
• Analytics Cookies: betmet uses first-party analytics to collect aggregate, anonymised data about how players navigate betmet.club, which pages are most visited, and where players encounter difficulty. This data helps betmet improve the Platform. betmet does not use third-party advertising analytics networks on betmet.club.

You can manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using betmet, but may reduce the quality of your Platform experience. betmet does not use cross-site tracking cookies or share cookie data with advertising networks.

8 Data Retention

betmet retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or anti-money-laundering obligations. The general retention principles betmet applies are:

• Active Accounts: Personal data associated with an active betmet account is retained for the lifetime of the account and for a minimum of five years following account closure, to satisfy betmet's anti-money-laundering record-keeping obligations.
• Transaction Records: Financial transaction records, including deposit and withdrawal histories in ৳ BDT, are retained for a minimum of five years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five years following the closure of the player account to which they relate.
• Support Communications: Customer support communications are retained for three years from the date of the final communication in any given support thread, unless the communication relates to a dispute or regulatory matter, in which case longer retention may apply.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the lifetime of your betmet account and for three years following account closure.
• Technical & Usage Logs: Server logs and session data are retained for up to 12 months and are then deleted or anonymised for aggregate analytical purposes.

When personal data is no longer required, betmet securely deletes or anonymises it in accordance with industry best practices.

9 Data Security

betmet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or device and betmet.club servers.
• Encryption at rest for sensitive personal data stored on betmet's infrastructure, including identity documents and financial records.
• Role-based access controls ensuring that only betmet staff with a legitimate operational need can access personal data, and only to the minimum extent necessary for their role.
• Regular security audits and penetration testing of betmet's platform infrastructure by qualified security professionals.
• Staff confidentiality obligations and data protection training for all betmet personnel with access to personal data.
• Incident response procedures to detect, assess, and respond to data security incidents promptly, including notification to affected players where required by applicable regulations.

While betmet implements all reasonable security measures, no online platform can guarantee absolute security. In the event of a data security incident that affects your personal data, betmet will notify you without undue delay and provide guidance on protective steps you can take.

10 Your Data Rights

As a betmet player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact betmet support at the email address listed in Section 13. betmet will respond to all data-rights requests within 30 days of receipt.

11 Children's Privacy

betmet is strictly an adult platform. The betmet.club website and all associated services are intended solely for individuals who are 18 years of age or older. betmet does not knowingly collect personal data from anyone under the age of 18.

If betmet becomes aware that personal data has been collected from a person under the age of 18 — whether identified through KYC document review, a parental complaint, or betmet's own internal monitoring — betmet will immediately suspend the relevant account, void any associated transactions, and permanently delete the minor's personal data from its systems.

If you are a parent or guardian and believe that your child has registered a betmet account, please contact betmet support immediately at the email address listed in Section 13. betmet takes underage gambling extremely seriously and will act promptly on all such reports.

12 Changes to This Privacy Policy

betmet reserves the right to update or amend this Privacy Policy at any time to reflect changes in betmet's data practices, applicable legal requirements, or new platform features. When material changes are made, betmet will notify registered players via email or an in-platform notification before the updated policy takes effect.

The most current version of this Privacy Policy will always be accessible at betmet.club/privacy-policy and will display the date of the most recent review at the top of the document. Your continued use of the betmet platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes, you must cease using the Platform and contact betmet support to close your account.

betmet encourages all players to review this Privacy Policy periodically to remain informed about how their personal data is handled.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or betmet's handling of your personal data, please contact the betmet Data Protection team using the details below. All contact information is displayed as plain text only.

• Email: [email protected]
• Subject Line (recommended): Privacy Request — [Your Registered Username]
• Live Chat: Available 24/7 via betmet.club on Bangladesh Standard Time (BST, UTC+6)
• Response Time: betmet aims to acknowledge all privacy-related requests within 48 hours and to resolve them fully within 30 calendar days of receipt.

betmet's support team serves players across all of Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar — around the clock, every day of the year.